FAQ (Frequently Asked Questions)

This page provides concise answers to common inquiries about our website. Explore this resource to swiftly obtain essential information and gain clarity on various aspects of our offerings.

  • What is Know Your Customer and How Long Does it Take?

    At Card Depot, we aim to align ourselves with the best regulatory practices in the industry. In order to reduce fraud and prevent crimes, we require all customers to complete a Know Your Customer (KYC) process. This ensures that the payment information you are using truly belongs to you, prevents ill-intentioned individuals from using your identity, and ensures compliance with regulators.

    Completing your KYC is quick and simple:

    1. Upload a proof of identity. (such as a driver's license or passport)
    2. Snap a picture of yourself for verification.

    Please note that we do not store or share any of your information. All data is securely transferred with full ISO-27001 information security management system certification. Information processing is 100% compliant with GDPR, CCPA, and all other latest data protection laws.

    You will be prompted to complete it AFTER your first purchase. If you closed the page after your initial order and want to return to the KYC prompt, simply go to 'My Orders' on our website and click 'Reveal Card Details.' There, you'll find a link to complete the KYC process.

    The KYC process typically takes roughly 1 to 5 minutes and is only required to be completed once. Once submitted, the approval will either be instant or will go into manual review, which can take an additional 5 to 10 minutes. Once approved, your first order will be delivered to your account, and you will receive an email confirmation. If your KYC is denied, your order will be canceled and a refund processed. If you believe this to be in error, please contact our support team at [email protected].

  • How many gift cards am I allowed to buy at a time?

    There is no specific limit to the number of gift cards you can purchase at a time on Card Depot. However, your purchasing activity may be throttled based on several factors, including the age of your account, the variation in your activity, and other relevant considerations. These measures are in place to ensure the security and integrity of all transactions on our platform. If you experience any restrictions, please contact our customer support for assistance.

  • How will gift cards be delivered to me?

    All of the gift cards purchased on CardDepot.com are delivered electronically to your Card Depot account. Most orders are delivered within minutes, giving you fast access to your gift cards. However, please be aware that in certain cases, such as first-time purchases made outside of operating hours, delivery may take a bit longer. You can conveniently access and manage your gift cards directly through your Card Depot account once they have been delivered.

  • How are you able to sell gift cards at a discounted price?

    At Card Depot, we partner with retailers who are eager to promote their brands and drive sales. These retailers offer us gift cards at a discounted rate as part of their marketing and sales strategies. Our relationships with these retailers allow us to purchase gift cards in bulk at lower prices.

    By passing these savings directly to you, we help you get more value for your money. This approach is similar to how retailers use cashback portals and coupons to offer discounts to their customers. Just like those savings methods, our discounted gift cards provide you with an opportunity to save on your favorite brands while helping retailers increase their customer base and sales volume.

  • Do you sell gift cards outside the United States?

    No, Card Depot only sells gift cards within the United States and all transactions are conducted in USD.

  • What payment methods do you accept?

    We accept debit cards and major credit cards, including Visa, MasterCard, Discover, and American Express.

  • There are many places online that sell gift cards. How is Card Depot different?

    The internet is full of fraudulent activity, so it's essential to be careful about where you purchase gift cards. Some sellers may scam you by either spending the card's balance themselves after selling it to you or by using stolen credit cards to buy the gift cards, which then leads to the balance being wiped once the fraud is discovered.

    When you buy from Card Depot, you can be assured that all cards are legitimate and have been authorized for sale by the merchants themselves. Additionally, we protect you with our 100-day buyer protection guarantee, ensuring that you receive a valid gift card with the correct balance. Our commitment to security and customer satisfaction sets us apart from other online sellers.

  • Can you tell me about the 100-day guarantee?

    Our 100-day buyer protection guarantee ensures that you can shop with confidence at Card Depot. If you encounter any issues with your gift card, you can report it to us within 100 days of purchase. Once the discrepancy is confirmed, we will issue a refund. This guarantee provides you with peace of mind, knowing that your purchase is protected.

  • Do you accept returns?

    Except in the case of a balance discrepancy, as described above in our 100-day guarantee, all sales are final. Once a gift card has been purchased, it cannot be returned or refunded.

  • Do you ever require additional verification?

    Sometimes. If we need additional information from you, we will reach out to you directly. Your orders cannot be processed until the verification is complete. This additional step helps ensure the security and integrity of all transactions on our platform.

  • Do gift cards expire?

    No, all the gift cards we sell will never expire. You can use them at your convenience without worrying about an expiration date.

  • Are there any other steps I can take to protect my cards?

    Yes, there are a few steps you can take to protect your gift cards:

    1. Use the cards within the 100-day guarantee period: This allows us to resolve any discrepancies if they arise.
    2. Check the card balance each time before going to the store: This ensures that the balance is correct and helps avoid any issues during your purchase.
    3. Don't share your account with others: Keeping your account secure prevents unauthorized access and potential misuse.
    4. Avoid accessing CardDepot.com on public networks: Public networks can be less secure, so it's best to use a private, secure network when accessing your account.

    By following these steps, you can ensure a smooth and secure experience with your gift cards.

  • Do you have any minimum purchase requirements?

    Yes, due to processing fees that we must pay, we require a minimum of $15 to be spent on a purchase.